Yep, disappointment. We all have it from time to time. Something just doesn’t go our way. In fact, sometimes things go very differently than what we hoped for and anticipated.
Many of you know that in addition to my wonderful candle business, I also work part-time at our local airlines. Well last night we had 7 inches of snow, which, as you can imagine, impacted flights a great deal.
As I worked my shift (constantly thinking “free travel, free travel, free travel”) I had the opportunity to see first hand how people handle disappointment. Some, many actually, handled it with grace. They were able to see the situation for what it was and make the best of it. Some joked. Some were very appreciative of the services that could be provide - limited as they were.
Others - and you know there are “others” - clearly can not handle disappointment. Some came with an attitude of entitlement. Some came with anger. Some came to manipulate. I even had one woman who spoke in a very exasperated manner, accused me of lying (I guess she didn’t look out the window!), told me she was on her way to her mother’s funeral and when that didn’t work, told me she had just had kidney surgery and her kidney was only functioning at 10%. Now, that may all be true and if it is then I truly feel bad for her - she has a lot on her plate. But her presentation FELT so manipulative that I did not have the empathy for her that perhaps she deserved.
The end result? Well, all passengers are treated pretty much the same. We really do try to do what we can. But those who came in with a positive attitude helped everyone. They felt better about the situation - we clearly felt better about doing everything we could to help. Those with a sour attitude were helped but even fellow passengers were put off by the demands being made.
So how do you handle disappointment? If you are in business you know there are great days and days things just don’t go as planned. Do you let the disappointment derail you or - as my grandfather used to say — do you pull your boot straps up and get going?
Disappointment is a choice as are all feelings. You can choose to feel disappointed and let it ruin your day or you can acknowledge the disappointment and move on. Your choice WILL have an impact. What choice will you make?








